Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in its original condition, unused and unwashed, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at info.maestroprocloth@gmail.com.

Returns sent back without first requesting a return will not be accepted. Once your return is approved, we’ll provide instructions on how and where to send your package.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

For any return questions, contact us at info.maestroprocloth@gmail.com.

Damages and Issues

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong product, contact us as soon as possible so we can evaluate the issue and make it right.

For approved claims involving damaged, defective, or incorrect items, we will provide the appropriate replacement, refund, or return instructions at no additional cost to you.

Exceptions / Non-Returnable Items

Gift cards and items damaged through misuse cannot be returned.

If you have questions about your specific order, contact us at info.maestroprocloth@gmail.com.

Exchanges

If you would like to exchange an item, please contact us. Once your return is approved, we’ll provide instructions for the next steps.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, you’ll automatically be refunded to your original payment method within 10 business days. Please remember that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info.maestroprocloth@gmail.com.